§ 1 – Scope of Application and Definitions
1. These Terms and Conditions define the conditions of sale of goods via the online store operated by WesAudio Sp. z o.o., with its registered office in Szczecin (ul. Zegadłowicza 54, 71-370 Szczecin; VAT ID: 8513237349), available at www.WesAudio.com (hereinafter referred to as the “Store”).
2. These Terms and Conditions, along with the provisions of universally binding Polish law, in particular the Civil Code, constitute the full and exclusive terms of concluding a sales agreement for Goods via the Store. Any separate provisions used by the Client, especially any contractual templates, general terms and conditions of sale, forms or regulations used by the Client, shall not apply unless the Seller gives prior explicit written consent.
3. Definitions used in the Terms and Conditions:
a) Client – an entity placing an order in the Store; may be a consumer or a business entity, provided the conditions set forth in these Terms are met.
b) Consumer – a natural person placing an order via the Store for purposes not directly related to their business or professional activity.
c) Goods – products presented and offered for sale in the Store.
d) Agreement – the sales agreement concluded between WesAudio Sp. z o.o. and the Client remotely, via the Store.
4. Goods may only be purchased via the Store by authorized end users. Goods must not be purchased for resale or other commercial use unless the Client obtains a separate, written approval from WesAudio Sp. z o.o.
§ 2 – Conclusion of the Agreement
1. The presentation of Goods in the Store constitutes an invitation to submit purchase offers. Submission of a correctly completed order form by the Client, acceptance of these Terms and Conditions, and clicking the “Buy” button constitute a binding offer to purchase the Goods.
2. The order form must include at least:
a) the Client’s full name,
b) full delivery address (country, street, building number, apartment number, postal code, city),
c) contact phone number,
d) email address,
e) clear and irrevocable acceptance of these Terms and Conditions.
3. Before submitting the order, the Client has the opportunity to review and correct all entered data. Submitting the order constitutes a declaration of intent to conclude the Agreement under the conditions specified in these Terms and Conditions.
4. The sales Agreement is concluded at the moment the Client receives confirmation of order acceptance.
5. WesAudio Sp. z o.o. reserves the right to reject the order in the following cases:
a) incomplete or false data provided by the Client,
b) an error in the offer (e.g., incorrect price or description),
c) unavailability of the Goods.
In the event of a rejection, the Client will be promptly informed, and any payments made will be refunded within 14 days of the rejection decision.
§ 3 – Payments
1. The Client may pay for the Goods using one of the available payment methods provided in the Store.
2. The Client pays in advance – the Goods are shipped only after the full amount due is credited to the Seller’s account.
3. If the payment is not authorized or is declined by the payment operator, the Seller is not obligated to fulfill the order.
§ 4 – Prices and Packaging/Shipping Fees
1. All product prices displayed in the Store are net prices, expressed in euros. This means they do not include VAT or any other public charges. VAT is automatically added during the checkout process and is clearly shown in the cart and at the order summary stage
2. The price of the Goods at the time the order is placed is binding for both parties and does not change during the execution of the Agreement. The Seller shall bear all costs related to the preparation, packaging, and shipping of the Goods to the Buyer.
3. Shipping of the Goods shall be provided free of charge, meaning the Buyer shall not incur any costs related to the transportation of the Goods to the delivery address specified in the order.
4.The Buyer is responsible for the payment of any customs duties, import taxes, excise fees, and any other charges that may be imposed by the destination country or relevant public authorities in connection with the importation of the Goods.
5.The Seller shall not be held liable for any delays or issues arising from customs clearance procedures or the assessment and collection of customs duties and taxes by the authorities of the destination country. 6. In the event that the Buyer fails to pay the required customs duties or taxes, the shipment may be held, returned to the Seller, or otherwise disposed of in accordance with applicable laws and regulations.
§ 5 – Delivery of Goods and Transfer of Risk
1. Goods are delivered to the address provided by the Client in the order form. The Client is responsible for the accuracy and completeness of this address; in case of incorrect data, all additional costs are borne by the Client.
2. The estimated order processing time is indicated on the product page. The Store reserves the right to change the processing time if technical or logistical circumstances arise. In such cases, the Client will be informed by email.
3. Risk of accidental loss or damage to the Goods transfers to the Client once the Goods are handed over to the carrier, courier company, or other authorized person for transport.
4. Transfer of risk:
a) The risk transfers only when the Goods are delivered by the carrier to the indicated address (§ 33 section 1 point 2 of the Consumer Rights Act).
b) If the Consumer fails to collect the shipment, the risk transfers when the Goods are made available for collection (§ 33 section 3 of the Consumer Rights Act).
5. The Client must check the condition of the packaging and the Goods immediately upon delivery in the presence of the courier and report any transport damage in a written form confirmed by the courier, and inform the Seller.
§ 6 – Right of Withdrawal from the Agreement
1. The Consumer has the right to withdraw from a distance Agreement within 14 days from the day the Consumer or a third party indicated by them (other than the carrier) took possession of the Goods.
2. To exercise the right of withdrawal, the Consumer must send a clear declaration of withdrawal to the Seller (e.g., by email to orders@wesaudio.com) before the deadline. The declaration should include at least:
a) the Consumer’s full name,
b) email address and phone number,
c) residential address consistent with the order details,
d) type (model) of the returned Goods,
e) proof of payment for the order.
3. The withdrawal deadline is met if the declaration is sent before its expiry.
4. In the event of withdrawal, the Seller refunds all payments received for the product within 14 days of receiving and verifying the returned Goods.
5. Refunds will be issued using the same payment method used by the Consumer unless another method is agreed upon with no additional cost to the Consumer.
6. The Consumer is responsible only for a reduction in the value of the Goods resulting from handling them in a way that goes beyond what is necessary to establish their nature, characteristics, and functioning.
7. The cost of returning the Goods is borne by the Consumer.
§ 7 – Warranty and Manufacturer’s Guarantee
1. In case of a defect in the Goods, the Client may exercise statutory rights under the warranty as provided in the Polish Civil Code. Complaints must be submitted to the Selle via email, including a description of the defect and a request for repair or replacement.
2. WesAudio provides Consumers with an additional 24-month manufacturer’s guarantee, starting from the date of the first sale to the Consumer.
3. The manufacturer’s guarantee covers material and manufacturing defects but does not cover:
a) damage resulting from improper or non-compliant use,
b) interference by unauthorized persons,
c) normal wear and tear or damage caused by external events.
4. To use the guarantee, the Client must email the following:
a) Consumer’s full name,
b) email address and phone number,
c) proof of purchase,
d) detailed description of the defect.
5. Upon confirmation of the claim by the service department, the Client must maintain ongoing email communication with the assigned WesAudio staff member to arrange further steps (shipping address, repair/replacement method, date). Only after all details are confirmed should the Client return the Goods in the original packaging to the provided address.
6. The manufacturer’s guarantee is a voluntary commitment of the Seller, based on goodwill, and aims to support the Client beyond statutory warranty rights. Specific conditions, including the scope of services and the allocation of transport costs, are arranged individually.
§ 8 – Personal Data Protection
1. The data controller of Clients’ personal data is WesAudio Sp. z o.o. with its registered office in Szczecin. Data is processed for the purpose of fulfilling the Agreement, processing payments, delivery, handling complaints, and – with the Client’s consent – for marketing purposes.
2. Clients have the right to access their data, rectify it, delete it, restrict its processing, and transfer it. Detailed information is available in the Privacy Policy on the Store’s website.
§ 9 – Applicable Law and Dispute Resolution
1. The Agreement concluded based on these Terms is governed by Polish law.
2. Consumers are entitled to the necessary protection granted under Polish consumer protection laws, even if foreign law would provide otherwise.
3. All disputes arising from the concluded Agreement shall be resolved by a common court of jurisdiction in accordance with the provisions of the Polish Code of Civil Procedure.